Solving user problems with empathetic solutions
ExecutiveSummary
Human-Centered UX Researcher & Product Strategist with 5+ years of human-centered practice across AI product research, UX consulting, and learning experience design. Certified Human-Centered Design Practitioner from the LUMA Institute, with a background in cognitive psychology and pedagogy that sharpens insight synthesis and stakeholder storytelling. Built subject-matter expertise through direct ownership on small, fast-moving teams where research drove product decisions without a handoff layer. Currently leading AI trust and ethics research at CareerCoachingPro, developing HCD frameworks that align user needs to business strategy across agile B2B and B2C product contexts.
Professional UX
Experience:
UX Researcher, Freelance
CareerCoachingPro | Remote
May 2025 - Current
• Owning the end-to-end AI trust and ethics research program as the sole researcher, building a Human-Centered framework from the ground up that directly informs product strategy
• Leading HCD and stakeholder facilitation workshops, translating user needs and frustrations into prioritized product decisions with direct input to the AI product roadmap
• Driving research advocacy across agile ceremonies, operating as both researcher and embedded product partner to keep user needs central to every prioritization decision
• Defining and executing a qualitative research agenda from raw survey data, identifying AI trust concerns most impacting user behavior, and delivering actionable product recommendations
Web Designer
Enormous Creative | Peekskill, NY
Sept. 2024 - Dec. 2024
• Owned the full UX research and design cycle across multiple client engagements, leading stakeholder interviews and applying HCI heuristics to deliver accessible, responsive websites
• Served as client contact for design decisions, ensuring research insights translated directly into business-aligned outcomes without a handoff layer
UX Consultant, Freelance
Self | Pine Bush, NY
Aug. 2019 - Sept. 2024
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Built and ran an independent UX consultancy with full ownership of research, design, and delivery, improving a client's digital experience and service design to drive sales in new large-scale developments
• Led end-to-end UX redesign for client websites, owning content architecture decisions that improved usability and customer experience with direct client accountability
• Diagnosed and resolved hardware and software issues to improve client operational efficiency by 80%, applying systems thinking alongside UX practice
Paid Federal Work Study,
UX Specialist
Touro University | New York, NY
July 2021 - May 2022
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Owned competitive analysis and quantitative research on a small institutional team, presenting findings directly to program chairs and deans and driving solutions that improved website usability by 25%
• Led mixed-method research in direct partnership with academic leadership to define and build program websites, with no intermediary review layer
Professional Teaching Experience:
Learning Experience Designer | Substitute Teacher
Pine Bush Central School District | Pine Bush, NY
Jan. 2020 - Sept. 2023
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Managed classrooms for teachers and followed lesson plans provided by the teacher to ensure students are continuing their learning
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Applied subject-matter expertise in web design, user experience, global and American history to guide high school students with their schoolwork, and adapted my knowledge to meet the needs of learners
Learning Experience Designer |
Educator
NYC Dept. of Education | New York, NY
Sept. 2016 - Sept. 2018
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Owned the full research and instructional design cycle for 130 students daily, using quantitative and qualitative data to iterate on learning experiences and drive an 80% goal completion rate
• Defined research questions, scoped units of study, and led execution of pedagogical methodologies meeting NYS Board of Regents and College Board AP standards, with direct accountability for outcomes
Education & Certifications:
Human-Centered Design Practitioner Certification
LUMA Institute, Issued: October 2025
M.A. Web and Multimedia Design: UX Research GPA: 3.7
Touro University: Graduate School of Technology
June 2019 - June 2022
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Concentrated in UX research strategy, user behavior and cognition, and Human-Computer Interaction — with applied coursework in mixed-methods research design, insight synthesis, and evidence-based product decision-making
• Developed intermediate proficiency in responsive web design using HTML / SASS & JavaScript
B.S. Adolescent Education: Social Studies, History Minor
SUNY Oswego
January 2012 - December 2015
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Concentrated studies in Education and Modern European History
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Applied multicultural learning practices to learn about challenges people face.
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Applied skills in planning engaging lessons for students
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Collaborated with teachers in the classroom to gain hands-on experience